Privacy Policy
FDJ GROUP INC wants you to know that your privacy is important to us. Our customers are at the heart of
everything we do, and we strive to ensure your experience with FDJ GROUP INC is one that you will want to repeat and share with your friends. Part of our commitment
to you is to respect and protect the privacy of the personal information you provide to us.
The information below is designed to inform you of what information we collect, why we collect
such information, how we use the information we collect, and the choices we offer, including
how to access and update information. Any reference to our “Site” includes our FDJ GROUP INC website, mobile applications and other software, and any reference to our “Services”
includes our Site, customer service phone line and other shopping or product services offered
by FDJ GROUP INC.
Blue Nile will occasionally update this Privacy Policy. When a revision is made we will
revise the "last updated" date on this page. We may make additional features, functionality,
offers, activities, or events available to you subject to additional or different privacy
rules that we disclose in connection with those opportunities.
In this policy, “personal information” means any information relating to an identified or
identifiable individual who engages with our Services or otherwise becomes a customer
of FDJ GROUP INC.
Collection, Use, And Sharing Of Information
At various times when you visit our Site or use our Services, you may decide to provide us
with your personal information. You should know that we receive and may store all personal
information (whether written or oral) that you provide to us. We may also collect certain
information automatically from you. Depending on how you interact with our Site or Services,
we may collect, use, and share the following categories of information about you (unless
otherwise restricted by law):
· When You Navigate to Our Site
· When You Interact with Features on Our Site
· When You Make a Purchase with Us
· When You Contact Our Bluetooth Glasses Consultants via Phone, E-mail, Chat or in
Person
· When You Interact with Us via Social Media
· When You Book an Appointment at Our Showrooms
When You Navigate to Our Site
Categories Of Data We May Collect
· Information gathered through cookies and other tracking technology (see the Tracking
Technology section for more information)
· Device and browser information
· Information gathered through web server logs
· General location information
How We May Use The Data Collected
· To run essential features on the site
· To optimize the performance of the site
· To detect security issues and prevent fraud
· To offer you personalized content, including by providing customized content and advertising,
which may be on our Site, other websites, mobile devices or applications, or other channels
(whether online or offline)
· To understand our customer demographics, preferences, interests, and behavior
· To improve marketing and promotional efforts, and overall customer experience
Who We May Share Your Data With
· Site optimization service providers
· Site security service providers
· Marketing service providers
Consequences Of Not Providing Data
· The Site may not run correctly
· You may not be able to make a purchase
· You may not receive Blue Nile marketing
When You Interact with Features on Our Site
Categories Of Data We May Collect
· Information gathered through cookies
· Your product browsing history
· Information provided through your Wishlist
How We May Use The Data Collected
· To provide you information on items you added to your Wishlist or viewed recently
· To allow you to use our Build Your Own Jewelry® tools
· To provide and improve our services and product offerings, and develop new ones
· To understand our customer demographics, preferences, interests, and behavior
Who We May Share Your Data With
· Service providers who power the features on our Site
Consequences Of Not Providing Data
· We will not be able to provide you with personalized content
· Some features on our site will not be able to run
When You Make a Purchase with Us
Categories Of Data We May Collect
· Your full name
· Your phone number
· Your e-mail address
· Your physical address
· Your payment information
How We May Use The Data Collected
· To facilitate your purchase and provide to services you request
· To facilitate your warranty or other services such as cleanings, repairs, or resizes of your
products
· To confirm and track your order
· To facilitate returns
· To facilitate our Diamond Upgrade Program
· To detect and prevent fraud and other abuse
Who We May Share Your Data With
· Payment service providers
· Shipping providers
· Fraud and security service providers
Consequences Of Not Providing Data
· You will not be able to make a purchase
· You will not have access to our warranty or other services
· You will not be able to return a product
· You will not be eligible for our Diamond Upgrade program
When You Contact Our Diamond and Jewelry Consultants via Phone, E-Mail, Chat, or in
Person
Categories Of Data We May Collect
· Your full name
· Your phone number
· Your e-mail address
· Your physical address
· Your order details
· Recordings of your calls
How We May Use The Data Collected
· To help you complete an order
· To respond to your comments, inquiries, and requests
· To facilitate our Diamond Upgrade Program
· To facilitate returns
· To improve our customer experience
Who We May Share Your Data With
· Our telecommunications and call recording service providers
Consequences Of Not Providing Data
· You will not be able to communicate with our Customer Service team
When You Submit Information for Marketing Purposes, to Share Items with a Friend or for
Participation in Sweepstakes
Categories Of Data We May Collect
· Your full name
· Your e-mail address
· Your friend’s name and e-mail address
How We May Use The Data Collected
· To provide you with information and offers relevant to you
· To allow you to share FDJ GROUP INC products with your friends
· To administer and fulfill our contests and other promotions
Who We May Share Your Data With
· Our sweepstakes service providers
· Our marketing service providers
Consequences Of Not Providing Data
· You will not receive updates from FDJ SHOP
· You will not be able to participate in any contests, sweepstakes, or other promotions
· You will not be able to share products with your friends
When You Contact Our Diamond and Jewelry Consultants via Phone, E-Mail, Chat, or in
Person
Categories Of Data We May Collect
· Your full name
· Your phone number
· Your e-mail address
· Your physical address
· Your order details
· Recordings of your calls
How We May Use The Data Collected
· To help you complete an order
· To respond to your comments, inquiries, and requests
· To facilitate our Diamond Upgrade Program
· To facilitate returns
· To improve our customer experience
Who We May Share Your Data With
· Our telecommunications and call recording service providers
Consequences Of Not Providing Data
· You will not be able to communicate with our Customer Service team
When You Submit Information for Marketing Purposes, to Share Items with a Friend or for
Participation in Sweepstakes
Categories Of Data We May Collect
· Your full name
· Your e-mail address
· Your friend’s name and e-mail address
How We May Use The Data Collected
· To provide you with information and offers relevant to you
· To allow you to share FDJ SHOP products with your friends
· To administer and fulfill our contests and other promotions
Who We May Share Your Data With
· Our sweepstakes service providers
· Our marketing service providers
Consequences Of Not Providing Data
· You will not receive updates from FDJ SHOP
· You will not be able to participate in any contests, sweepstakes, or other promotions
· You will not be able to share products with your friends
When You Review a Product
Categories Of Data We May Collect
· Your full name
· Your e-mail address
· Your review of our product and any pictures you submit
How We May Use The Data Collected
· To provide other customers with reviews of our products
· To provide and improve our services and product offerings, and develop new ones
Who We May Share Your Data With
· Our product review service providers
Consequences Of Not Providing Data
· You will not be able to post a review of FDJ SHOP products
When You Interact with Us via Social Media
Categories Of Data We May Collect
· Your name
· Your social media username
· The content of your social media post
How We May Use The Data Collected
· To provide you with information and offers relevant to you
· To respond to your comments, inquiries, and requests
· To help administer and fulfill our contests and other promotions
Who We May Share Your Data With
· The social media platform on which you interact with FDJ SHOP
Consequences Of Not Providing Data
· You will not be able to interact with FDJ SHOP on social media
When You Book an Appointment at Our Showrooms
Categories Of Data We May Collect
· Your full name
· Your e-mail address
How We May Use The Data Collected
· To process your request for an appointment
Consequences Of Not Providing Data
· You will not be able to book an appointment
Additionally,FDJ GROUP INC may use your information to comply with applicable legal requirements and FDJ GROUP INC's policies and procedures, and for any other uses with your consent.
We may also combine the information you provide to us over time and we may combine such
information with information that is publicly available, collected through cookies and other
technologies, and information that we receive from our partners, affiliates and other third
parties. We may use that combined information to better provide you the Services and to better
provide you personalized content, customized content and advertising.
We value your comments, feedback, testimonials, etc., which help us improve our services and
products. By making such submissions to us, you assign your rights in the submissions to us as
described in the "Submissions" section of our Terms and Conditions page.
Tracking Technology
We may use, or permit our business partners to use, the following tracking technologies for
the purposes described below:
Cookies: A cookie is a small file that resides on your computer, mobile phone, or other device,
and allows us or our business partners to recognize your device when you return to our Site
and record information about your usage of our Site.
We use cookies for five general purposes as follows:
1. Essential Operational: Cookies are necessary to allow us to operate our Services. For
example, they are required to help you access secure areas (such as your account pages) and to
use features like our shopping basket.
2. Performance and Functionality: Cookies help us enhance the performance and functionality
of our Services. For example, cookies help us identify you or your device when you come back
to our Service so that you do not have to login to see your shopping basket.
3. Analytics, Customization and Security: We use analytics and customization cookies,
including third party cookies, to gather information on how our Services are being used by our
visitors and to measure how popular our marketing campaigns are. We use the data we get to
help customize our Services for you and make the content you see as relevant as possible. We
also use the data we collect to help identify and prevent fraud, and to track visits from our
affiliates or partners.
4. Targeting/advertising: Cookies help us to customize and regulate (e.g., by capping the
frequency of) the advertisements you receive, provide you with tailored offers, and measure
the effectiveness of our advertising. For instance, if we target an ad campaign through an
online advertising network, we might use cookies on our Site to estimate how many viewers of
the ad later visited our Site – and therefore, how effective the ad campaign was. Or, we might
“retarget” visitors to our Site by providing them offers (whether through online display
media, email or direct mail) similar to those they viewed or expressed interest in during
their Site visits. See the section below titled Interest Based Advertising for more information.
5. Social networking cookies: Cookies allow visitors to share our pages and content through
third-party social networking websites.
Website and mobile application log files: We may make use of log files created automatically with access and use of our Services
for analytics purposes.
Tracking Images: We may use tracking images (such as GIFs), which are small image files that we embed
into our e-mails, to learn whether you opened or forwarded the e-mail or clicked on any of the
content. This information tells us about our e-mail’s effectiveness and helps us ensure that
we’re delivering information that you find interesting.
Local Storage: We use local storage (such as HTML5 or Flash) to provide you a rich web experience and
to provide you with relevant content and advertising.
Other technologies: We may make use of other tracking technologies similar to the ones described above for
similar purposes described above.
Interest Based Advertising: Third parties may use cookies and other technologies to collect information about your
online activities over time and across different websites, including our Site. Third parties
we work with may also use other “device-graphing” information in order to make inferences and
connections about our customers and potential customers across various devices – such as
mobile phones, tablets and browsers. (These companies may, for instance, make inferences that
devices seen at a common IP address are used by common users.) Companies that we share
information with may use the information we provide to them, often in combination with their
existing information, to provide you with more relevant advertising tailored to your
interests. We also may obtain information for this purpose from third-party websites on which
our ads are served. The information our ad networks may collect on our behalf includes data
about your visits to websites that serve FDJ GROUP INC advertisements, such as the pages or advertisements you view and the actions you take
on the websites. This data collection takes place both on our websites and on third-party
websites that participate in these ad networks.
Information That We May Share With Others
Along with the sharing described above, we may share your information, including personal
information, with others as follows:
FDJ GROUP INC entities: We may share your personal information with our affiliated entities,
e.g., any corporate subsidiaries or affiliates.
Service Providers: We may use third-party service providers to perform certain services
on our behalf, including: shipping, payment processing, billing and collections, data
storage/management, webhosting, fulfillment, assembly, marketing and data enhancement,
mailing, and emailing as well as various customer, tech and operational support.
Special Events: If you choose to participate in a special event (for example, a
promotion, contest, or sweepstakes), FDJ GROUP INC may share your information with those organizations participating in the applicable
event.
Compliance with Law and Fraud Protection: We may disclose your information: (1) when we
believe in good faith that it is necessary to comply with any applicable law, regulation,
legal process, or governmental request, such as lawful requests by public authorities,
including to meet national security or law enforcement requirements; (2) in order to
investigate, prevent or take action regarding potential illegal activities, suspected fraud,
situations involving potential threats to the physical safety of any person or situations
involving potential violations of our Terms and Conditions or other policies; (3) to other
companies and organizations for fraud protection and risk reduction; and (4) to enforce any
agreement we have with you.
Business Transfer: Your information may be disclosed as part of any merger, sale of
company assets or acquisition, as well as in the event of an insolvency, bankruptcy or
receivership (or in due diligence leading up to any acquisition), in which case information
would be transferred as one of the business assets of the Company.
Aggregate Information: We may, and we may authorize third parties to, create aggregate
records from personal information by excluding information that makes the information
identifiable. We may use and disclose, and authorize third parties to use and disclose,
aggregate non-personal information at our discretion.
Children Under 13
FDJ GROUP INC does not knowingly collect personal information from children under the age of 13. If
we learn that we have collected personal information from a child under the age of 13, we will
delete that data from our systems. Please visit the FTC's website at https://www.ftc.gov for tips on protecting children's privacy online.
Links
Our Site may provide links to third-party websites which are outside our control and not
covered by this Privacy Policy. We encourage you to review the privacy policies posted on
these (and all) websites.
Security
We utilize a combination of physical and electronic security technologies, procedures, and
organizational measures to help protect your personal information from unauthorized access,
use or disclosure. While we strive to safeguard your personal information, we cannot guarantee
or warrant the security of any information you disclose or transmit to us.
Accessing And Updating Your Information
If you have created a FDJ GROUP INC account you can review and change certain personal information relating to
your FDJ GROUP INC account at any time by logging on to your account. Otherwise, to learn more, please
contact us as set forth below.
Marketing Choice/Opt-Out
Where permitted by applicable law, we want to communicate with you on our marketing
initiatives, but only if you want to continue to hear from us.
E-mail promotions: To opt out of receiving e-mail promotions that we send you: (1) select "unsubscribe" on
our subscription status page and enter the requested information or follow the unsubscribe
instructions in any of our promotional emails; To opt out of telephone promotions,
you can tell us when we call you or you can send us a postal request. To opt out of postal
mail promotions, please send us a postal request. Opting out of communication with us does not
affect our communications with you via telephone or email related to your orders with us or
other transactional emails.
Cookies and Tracking Technologies: You are always free to decline cookies if your browser permits; although, by declining
the use of cookies you may not be able to use certain features on, and significant portions
of, our Site. Also, because information we obtain may be combined, we may still be able to
identify your web browser, computer or mobile device when you access our Services even if you
disable cookies. Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned
on, signals to websites and online services that you do not wish to be tracked. Because there
is not yet an accepted standard for how to respond to browser DNT signals, we do not currently
respond to them. For more information about the use of cookies and how to block them,
visit www.allaboutcookies.org, www.youronlinechoices.eu (Europe) or www.aboutads.info/choices (United States).
Interest Based Advertising: You may opt out of receiving personalized advertisements from advertising companies
that are members of the Network Advertising Initiative or who subscribe to the Digital
Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by
visiting http://www.networkadvertising.org/choices and www.aboutads.info/choices.
Where required by law, we obtain your prior opt-in consent at the time of data collection for
the processing of (i) personal information for marketing purposes and (ii) personal
information deemed sensitive pursuant to applicable law.
Your California Privacy Rights
If you are a California resident you have the following rights under the California Consumer
Privacy Act:
Right to Know. You have the right to know and see what data we have collected about you
over the past 12 months, including:
· The categories of personal information we have collected about you;
· The categories of sources from which the personal information is collected;
· The business or commercial purpose for collecting your personal information;
· The categories of third parties with whom we have shared your personal information; and
· The specific pieces of personal information we have collected about you.
Right to Delete. You have the right to request that we delete the personal information
we have collected from you (and direct our service providers to do the same).
Other Rights. You can request certain information about our disclosure of personal
information to third parties for their own direct marketing purposes during the preceding
calendar year. This request is free and may be made once a year. You also have the right not
to be discriminated against for exercising any of the rights listed above.
Certain information may be exempt from such requests under applicable law. For example, we
need certain types of information so that we can provide the Services to you. If you ask us to
delete it, you may no longer be able to access or use the Services.
To exercise your rights under the California Consumer Privacy Act, please contact us by
either sending us an e-mail, or by phone at 626-879-5666. Please provide your full name and e-mail address so that we may respond to your request
as quickly as possible. You will be required to verify your identify before we fulfill your
request. To do so, you will need to provide us with certain account information, such as your
full name and email address. You can also designate an authorized agent to make a request on
your behalf. To do so, you must provide us with written authorization for the agent to act on
your behalf. You will still need to verify your identity directly with us.
California law requires certain disclosures about Personal Information we ‘sell,’ which for
the purposes of the California Consumer Privacy Act (CCPA), means making personal information
available to third parties in exchange for valuable consideration, which some may claim
includes allowing advertising companies to collect unique cookie IDs through our sites when
you use our Services. Under that interpretation, we ‘sell’ personal information to advertise
our products to you. In the preceding 12 months, we have ‘sold’ the following categories of
personal information to the following categories of third parties:
Categories:
· The specific pieces of personal information we have collected about you.
Third Parties:
· Interested based advertising partners
For more information about Interest Based Advertisers, please see the Interest Based Advertising section above.
You have the right to opt out of these sales at any time by visiting our Do Not Sell My Personal Information page. We do not knowingly ‘sell’ personal information about consumers under the age of
16.